01 / SELECTED WORK

Ideas made real.

How I take a product problem from research and UX audit to shipped interface systems—and what changed in measurable user outcomes.

Enhancing the guest arrival experience

An arrival journey that guides guests from the street to the door, so self check-in works without calling the host.

check-ins completed without host help: +30%; check-ins completed without host help
perceived check-in clarity: +40%; perceived check-in clarity

Arrival journey UX and feature implementation, senior UX/UI designer

A UX audit and redesign of a mortgage comparison platform in beta, making complex rate data clear enough for first-time buyers to act on.

quote requests and lender referrals: +15%; quote requests and lender referrals
average session duration: +25%; average session duration

UX audit and redesign, senior UX/UI designer